GSR Sales Supervisor

Department:  Marketing and Museum Programs
Locations:  Mackinaw City and Mackinac Island
Start/End Date:  February through October
Pay Rate:  starting at $12.25/hour

Now accepting applications for the 2018 season

SCOPE OF DUTIES:
This position is responsible for enhancing audience satisfaction and overall sales of museum store merchandise, admission tickets and publications. The GSR Sales Supervisor, in conjunction with the sales manager, will interview, hire, schedule, coach and supervise museum store clerks and guest service representatives (GSR’s) as they work at sales locations throughout Mackinac State Historic Parks’ (MSHP) sites. The position will also assist the sales manager in coordinating the receiving, marking, distribution and warehousing of museum store merchandise and publications. They will also work with lead supervisors and lead workers on a daily basis.

The sales supervisor reports directly to the sales manager, and works closely with the human resources coordinator and members of the accounting staff. The position will have the responsibility to share information and reports with the chief of finance and accounting on a regular basis.

WORK LOCATION AND SCHEDULE:
The assigned work location for this position is Mackinaw City with frequent travel to Mackinac Island during the months of April to October, although the work location is subject to change based on park needs. The GSR Sales Supervisor may be reassigned on a temporary basis to another MSHP location for special projects as deemed necessary. Position may be required to travel regionally, statewide or nationally for organizational business and/or to attend training sessions as directed.

RESPONSIBILITIES:
POS Responsibilities
1. Assist with implementation, upkeep and training in the use of current POS system. This includes setting up and taking down work stations seasonally.
2. Providing a 1st line support role, supporting internal and external users with various business applications and services.
3. Responsible for the training of staff on the point of sale system. This includes updating sale documentation, policies and procedures along with training manuals as needed. This includes onsite GSR training throughout the season.
4. Respond, resolve and record problems from site locations related to changes to POS database and software.
5. Report system issues to sales manager or chief of finance.
Guest Services and Museum Store Staff Responsibilities
1. Work with MSHP human resource coordinator to review, evaluate and update all seasonal Marketing and Development Unit position descriptions.
2. Review applications to select qualified applicants to interview and/or hire for marketing unit positions. Take leadership role in the development and implementation of museum store clerk and GSR staff member orientation (early May and early June); review, evaluate and update GSR training manuals and materials.
3. Develop and implement comprehensive training program and evaluation for staff operating admission booth and museum store computerized cash registers. Ensure all staff members successfully complete program prior to working with guests.
4. Provide supervision, leadership and guidance to lead GSR staff.
5. Supervise GSR staff work schedule development, maximizing visitor satisfaction through increasing time lead GSR’s spend on front line and providing sufficient GSR coverage at all sales locations.
6. Review museum store clerk and GSR work schedules in conjunction with group reservation sheets to ensure adequate staffing levels at all sites especially during the spring school group season, summer holidays and special sales and events.
7. Coach GSR staff members and museum store clerks on a day-to-day basis in cooperation with lead GSR staff. This includes conducting museum store clerk and GSR staff meetings in conjunction with lead supervisors as needed in accordance with the sales manager.
8. Attend training sessions as assigned; review and implement development programs; research and recommend methods to strengthen the effectiveness of museum store clerk and GSR staff development techniques and programs.
9. Utilize motivation techniques to promote museum store clerk and GSR staff morale and productivity.
10. Distribute and maintain an inventory of museum store clerk and GSR uniforms; arrange for cleaning and storage of uniforms and costumes.
11. Serve as regular back-up to GSR and lead supervisor staff during high guest traffic periods, especially during the school group season.
Museum Store Merchandising Responsibilities
1. Assist with marking museum store merchandise with price labels and to take an active role with museum store set up at the beginning of the season and pack up at the end of season.
2. Work with sales manager to coordinate the store merchandise price labeling and warehousing process. Provide museum store merchandisers with price labels and merchandise to label. Work with park managers to transfer merchandise to merchandise storage warehouse and store sites.
3. Assist in year-end inventory counts.

REQUIREMENTS:
Proficient in POS computer systems, networking and Microsoft Office programs.

Education (Preferred): 
Associates Degree in Marketing, Business Administration, History, Liberal Arts, General degree or related field

-OR-

Three or more years of sales experience, one of which has been in supervision of a work force of not less than five individuals.

Experience: 
♦ Minimum of two years retail or direct sales experience
♦ Minimum of two year supervisory experience
♦ Assisting in the development of sales and marketing plans
♦ Demonstrated ability to meet established goals
♦ Public speaking
♦ Knowledge of basic bookkeeping and cash handling procedures
Skills/Abilities: 
♦ Excellent verbal and written communication skills
♦ Detail-oriented and possesses strong organizational and time management skills
♦ Report writing and presentation skills
♦ Creative and flexible sales skills and techniques
♦ Ability to maintain composure in stressful situations
♦ Demonstrates initiative and continually looks to improve the quality, quantity and effectiveness of his/her work
♦ Ability and willingness to travel to all MSHP locations on a daily basis
♦ Ability to assist in planning and implementation of sales programs and marketing plans. Ability to monitor and adjust sales programs.
♦ Must be organized and thorough in work duties. Ability to adapt to change.
♦ Excellent public relations and public speaking skills
♦ Ability to work a flexible work schedule, which will include weekends, holidays and evenings
♦ Ability to work independently, but within a team environment
♦ Ability and willingness to travel throughout the region and state for the purpose of staff recruitment
♦ Good knowledge of region and ability and desire to learn
PHYSICAL REQUIREMENTS:
This position requires frequent ferry transportation to and from Mackinac Island and may be exposed to inclement weather conditions during the course of performing the daily work duties and/or while walking to and from park sites.
Applicant must possess the ability to do the following activities with or without reasonable accommodations:
♦ Frequent lifting and/or carrying of objects up to 35 pounds
♦ Walking long distances, walking over uneven terrain, and up steep inclines in all weather conditions
♦ Frequent twisting, bending, stooping, reaching and grasping
♦ Sitting and/or standing and/or kneeling for long periods of time
♦ Ability to utilize ferry boat transportation to and from Mackinac Island

EMPLOYMENT INFORMATION:
Mackinac State Historic Parks is manged by the Mackinac Island State Park Commission (MISPC) – an agency of the State of Michigan. The sales supervisor position is an annually renewable contractual position with possible renewal based on performance and availability of funds; this is not a Civil Service position. This position reports directly to the sales manager. A probationary period will be established during the initial period of employment. All MSHP facilities are non-smoking. The sales supervisor position will generally work between nine and ten months per fiscal year and be laid-off the remainder of the fiscal year (although the number of weeks worked may change as dictated by park needs and budget). The employee is expected to be available for assignment to a flexible work schedule which will include evenings, holidays and weekends as park needs dictate, particularly during the summer months. Although this position is generally scheduled to work 40 hours per week the hours and days worked may differ during the season and the off-season. This position is based in Mackinaw City with frequent travel to Mackinac Island, particularly from April to October. Position may be reassigned on a temporary basis 

Download Application:
Click here to download the application.

All completed applications should be mailed to:
Mackinac State Historic Parks
Attn: Seasonal Employment
P.O. Box 873
Mackinaw City, MI 49701

Questions or cannot print application?
Please contact:
Employment

P.O. Box 873
Mackinaw City, MI 49701
231-436-4100 x111

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